Neither stores seem to be in the least bit concerned that they've lost a $1000 sale - and a customer - because of a $10 part and their very poor service. It is now scheduled to be picked up for a full refund on May 6th because of a $10 mulch kit! The problem: customer service personnel at both Evans, Ga and Augusta, Ga stores who do not know how to provide service! Here is my husband's experience. Thank you for your attention to this matter. Hopefully This concern will be directed to a person in authority who can work to correct the lack of customer service at the Marshall, TX location. You may not be concerned about taking care of your customers, but I'm willing to bet that you don't like the idea of lost revenue.Īlthough this is the most convenient location for me, I WILL take my business elsewhere if the situation doesn't improve and I will also share my poor Lowe's experiences with other potential customers. This is not acceptable! I and other customers have laid our potential purchases on the shelf and walked out. Usually the check out line is at least 6 or 7 deep. I don't know if all Lowe's stores are like this, but this is a habitual problem at the Marshall, TX store.Īlso, there are two check out stands in the garden department, but normally only one is open. Everybody needs to realize that if you run off all your customers, you may work yourself out of a job. I don't care if your assigned task is to clean toilets, if a customer needs assistance, you take care of your customer first.

I've worked in customer service long enough to know that the customer always comes first. I saw no less than 15 employees standing around chatting. When/if she called, nobody ever showed up to help. When I got to the check out, I had to ask twice for the cashier to call for help to carry my purchases out & load in my truck. Another customer helped me to get the bag of potting mix on my cart. NO CUSTOMER SERVICE! I went to the Lowe's in Marshall, TX today for potting mix and fertilizer.

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